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FREE SHIPPING FOR ALL MUG ORDERS OF $100 AND OVER!

Shipping and Returns

SHIPPING

Freight is free for all orders over $100.00 (within New Zealand).

We are unable to deliver to PO Boxes, please provide an actual physical address.

Depending on the day of the week we receive your order, we aim to process all orders within two working days. Your location then determines how long it might take to reach you once dispatched by courier.

We will email you a confirmation of your order when received and again on dispatch.

We welcome any enquiries for overseas orders however these can only be done with prior arrangements for freight costs.


RETURNS AND REFUNDS

Studio152 are happy to replace faulty goods in accordance with the New Zealand Fair Trading Act and Consumer Guarantees Act.

Sale items are not returnable, so please choose carefully as we are not obliged to refund due to a change of mind.

Please note that any customised products (mugs for example) are printed to order and are not returnable, unless damaged en route.

It is the customer’s responsibility to check all goods on receipt to ensure there has been no damage in transit.

If your product is faulty or has been damaged please contact us (by email at admin@studio152.co.nz) WITHIN 7 DAYS as all costs of return freight will only be covered with prior communication. Please include a photograph of the damaged goods.

We do not accept returns that have been damaged by the customer.

Please note that Studio152 do not offer cash refunds.